Knowledge chatbots
Answers drawn from your handbooks, site content or documents, with citations so staff can trust them.
Service
AI systems that solve a real job, not a demo.
We design and build practical AI systems for UK businesses: chatbots that know your documents, automations that kill boring admin, and retrieval search that actually finds the right answer.
Because we build with AI-assisted tooling, projects typically land at roughly a fifth of the cost of a traditional agency development build, with faster iterations and a production-grade finish.
What we build
Sensible AI, plugged into the tools you already use.
Automations
Email triage, quote drafting, data entry, tagging and routine admin handled by a carefully set up AI pipeline.
Internal search
Retrieval-augmented search across your drive, wiki or CRM so finding the right file takes seconds, not minutes.
Customer-facing assistants
On-site chat or voice helpers with guardrails, logging, and a clear handover path to a real person.
How we think about AI
Useful, safe, and honest about what it can't do.
- We pick the model and provider based on your use case and data, not hype
- Your data stays yours: we configure for no-training on business accounts where available
- Every assistant has a defined scope, refusal rules, and a human-fallback path
- Outputs are logged so you can audit what was said and spot drift over time
- We are happy to say when AI is the wrong tool and a plain form or script is better
Platforms we work with
- Anthropic Claude, OpenAI, and open-source models where appropriate
- Vector stores and retrieval stacks sized to your document volume
- Integrations with Microsoft 365, Google Workspace, Slack, WhatsApp and common CRMs
How projects run
Prove the idea in weeks, then scale what earns its keep.
01
Pilot
A small, scoped first build on a single real task so you can see the behaviour before committing to more.
02
Review with real users
Your team uses it for two weeks. We measure what worked, what was fiddly, and what was unsafe.
03
Productionise
Only if the pilot earned it: we harden, document and hand over with training, or keep running it as a service.
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